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Order, Delivery and Returns

Order, Delivery and Returns

 

What should I pay attention to when ordering?

First of all, you should pay attention to the fact that the member form you fill out while signing up contains complete and up-to-date information.  In case of any problem that may arise after your order, our customer representatives will contact you using your contact information in your membership information.  Your order will be sent to the delivery address you entered.  In order to avoid any problems during cargo delivery, you should write your address in all details.

 

How can I order?

In order to place an order on our site, you must first become a member of our site.  After you create your membership, you can go to the page of the product you want to buy and choose the color and size you like and click the "Add to Cart" button to add the product to your basket.  Afterwards, you can click on "My Cart" on the top right of our page, enter your payment information after the shipping and delivery information that the system will ask you, and place your order.

 

Which shipping company will my order be sent with?

The courier companies to which your orders will be sent on our site will appear at the order stage, and you have to choose.

 

What is the shipping fee?

The shipping fee to be calculated by the system based on your shopping on our site will be specified during the cargo selection at the order stages.

 

I placed my order, what will happen next?

After your order reaches our system without any problem, an e-mail will be sent by us to your e-mail address that you used to create a membership to our site, detailing your order.  Our customer representatives will prepare and ship your products to deliver your order to you as soon as possible.  Your order will be shipped within 4 business days at the latest after we receive it.  When your product is delivered to the cargo company, an e-mail will be sent to you again and you will be informed about the cargo.  You can make your payments with Visa, Visa Electron and Mastercard credit cards, Bank Transfer or Door Payment options.

 

How can I track the status of my order?

You can follow all the orders you have placed on our site from the My Orders section on your account page after logging in.

 

My order has been shipped.  How can I check its status?

After you log in to track your order on our site, your orders are listed on your account page.  You can follow the status of your order in the cargo by clicking on the cargo link next to your order.

 

What should I pay attention to when I receive the product?

Open and check the packages that you think are damaged during the shipment in front of the cargo officer you received.  If there is any damage to the product, do not take delivery of the product by making a report to the cargo company.  Do not forget that after the delivery of the product, you have accepted that the cargo company fully fulfills its duty.

 

I forgot my password?

Click on the "I forgot my password" link on the login page and enter your e-mail address that you used while registering on the site. In a very short time, you will be sent an e-mail containing your password that you have informed us when you log in to the site.

 

Returns Information

 

Each product that you take is under the guarantee by the manufacturer.

You can return the product you have received within fourteen (14) days from the date of delivery without opening / destroying / destroying the packaging, using the product.  Return the product with a petition or return form that includes your product invoice, order number.

Open and check the packages that you think are damaged during shipment in front of the company representative from whom you received them.  If there is any damage to the product, do not take delivery of the product by making a report to the cargo company.  Do not forget that after the product is received, you have accepted that the cargo company fulfills its duty completely.

Returns of products that have been opened, used, destroyed and so on are not accepted.

The customer is obliged to return the product as it was delivered to him, and to compensate for the loss of the commercial value of the product due to use.

In the event that the customer returns the product or withdraws from the exchange, the product price will be refunded within ten (10) days from the time the returned product reaches Us.  The product return fee to credit card is made by your bank between 2-6 weeks.  During this period, our company does not have any savings.

In cases where any opening, deterioration, breakage, destruction, tearing, use and other situations are detected in the product and its packaging, and if the product cannot be returned in the state it was delivered to the customer, the product will not be refunded and the price will not be refunded.

For malfunctions that may occur after the product reaches the customer, the authorized services of the manufacturer should be consulted.

The shipping fee will be paid by the customer for the products returned in accordance with the above conditions.

Money order refunds will be made within 2 business days; Credit Card refunds will be made within 3 business days.  Your bank may reflect the refund on your credit card account on the same day.  In this situation you need to call the credit-card services of your bank.  After the "Canceled" warning appears about your order, the entire amount is refunded to your credit card or the bank you made the transfer from.  Refunds made in installment sales are reflected by your bank as a plus balance on your credit card every month.